Part of the Dutch irritated by the government. The biggest annoyance is that officials do not always seem competent to solve a problem. Also people find it annoying that they often do not know where they stand. According to a survey commissioned by the National Ombudsman of over five hundred Dutch.
,, Dutch are critical and give the government a meager enough. Half of the Dutch believe that the National Ombudsman must make a case for better communication between government and citizens and to solve problems faster. Also provide assistance to special groups such as children, elderly and socially disadvantaged people find important. This is a clear message. More attention is needed for the contact and the relationship with citizens. The government should be more active listening, ” said National Ombudsman Reinier van Zutphen.
Expertise
A total of 51 percent annoyed by the lack of expertise among officials. People find that it often takes a long time before you get a response to a question (29%). It is also frustrating that there is a lack of understanding of personal situations (28%). People want to determine prefer themselves how they make contact with the government (83%).
Not everyone takes action to somewhere report his dissatisfaction with the contact with the government. “Too much hassle” is an important reason for doing nothing. People can apply for assistance to the Ombudsman, but do not know anyone to find, according to the organization. Therefore, Monday launched a campaign to raise awareness.
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