Carriers hold approximately 16 million per year over travelers who forget to check with their public transport smartcard. According to a report prepared for the National Public Transport Consultation (NOVB). According to the NOVB, which includes the NS, regional carriers, passenger organizations and the government are represented, that money should “benefit to the traveler.”
The parties announced Thursday several measures to missing checking further reduced. Also, it should be in order to get the money back. Which thereby is paid, too much easier Travelers will be able to ask their money back online in a central location. The period in which this can be done, is extended from 3 to 6 months.
In addition, to ensure the planner app of NS over several weeks or there is checked. There will also be more inputs and uitcheckpaaltjes so the traveler less easily miss. Go NS and Connexxion do an experiment in which the traveler no longer have and check if there is to carrier is changed.
Money reclaimed
A survey between October 2012 and September 2013 shows that is not checked out. occurred in 1.7 percent of the total number of journeys on public transport Less than 10 percent of travelers who forgot to check, in the period studied reclaimed his money. The NOVB wants to achieve that soon 99 percent of these cases, the money is being reclaimed.
Secretary Wilma Mansveld (Infrastructure) agrees with the NOVB is that money that is not asked back after a missed check out for good to the traveler. She is satisfied with the package. “This is a plus for the OV. And for travelers who need to be pivotal in this OV said the minister.
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