– 08/14/14, 02:02 – Source: ANP
© anp. A job seeker in Rotterdam
Despite all the measures promised, there are still problems in the social services in Rotterdam. The deadline for applying for benefits is exceeded in 20 percent of cases, 30 percent of the calls will not be recorded, and 20 percent of the clients is not called back.
the conclusion reached by municipal ombudsman Anne Mieke Zwaneveld today in a report following a complaint about the application of benefits and allowances. “It allows families continued to have deprived of income and therefore was driven to absolute despair,” says the Ombudsman.
“The tensions were so high that this led to uncontrolled reactions of the man and then to improper and unprofessional conduct of officials attending, “writes Zwaneveld on the social service which is now called Work and Income.
Reorganizations
Zwaneveld urges the College of Mayor and Aldermen to the “large stock not see. pending applications’ In cases where the assessment of the application takes too long must – in accordance with the law -. Be paid a deposit, they will It will now often “too long” before a decision or advance follows. ‘That encounter numerous Rotterdam in serious trouble. “
In March of this year attracted the Ombudsman for the bell to be responsible alderman Maarten Struijvenberg of Liveable Rotterdam. Who promised to tackle using many new employees, external agencies, reorganizations and simplified procedures. Matter to But that has not sufficiently led to improvements, the Ombudsman concludes today.
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